Our Policy

Shipping & Delivery

Shipping cost and delivery times will be calculated at checkout.

We usually dispatch orders within 2:4 working days locally. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 28 working days depending on the shipping address.

Worldwide Shipping

TAYI customers live all across the globe, so we can ship to anywhere. Delivery times vary based on selected service and destination. Regular post ranges from 3 to 20 working days depending on the shipping address.

Returns

Returns Policy for Damaged or Incorrect Items

We strive to ensure that every order meets the highest quality standards. However, if you receive a damaged item or the wrong product, we’re happy to assist you with a return or exchange.

Eligibility for Returns

  • If your item arrives damaged, defective, or incorrect, please contact us immediately or within [24] Hours of receiving your order.
  • To process your return, you must provide clear photos/videos showing the issue.
  • The item must be unused and returned in its original packaging.

How to Request a Return

  1. Contact Us at [tayi.egy@gmail.com] within [24] Hours of delivery.
  2. Provide your order number and photos/videos of the damaged or incorrect item.
  3. Our team will review your request and provide return instructions.

Resolution Options

Once we verify the issue, you can choose from:

1-A replacement (same item, subject to availability).
2-An exchange for another product of equal value.
3-A full refund (processed to your original payment method).

Refund Policy

  • If you choose a refund, the item must be returned within 7 days of receiving approval for the return.
  • Once we receive and inspect the item, your refund will be processed to your original payment method.
  • Refunds may take 3-14 business days to reflect in your account, depending on your payment provider.

Return Shipping

  • If you received a damaged or incorrect item, we will cover the return shipping costs.
  • If you choose an exchange,incase of damaged or incorrect item, we will ship the replacement at no additional cost.
  • If the return is for personal preference , the customer is responsible for the return shipping cost.

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact tayi.egy@gmail.com as we would love to help you exchange or refund your purchase if returned within 7 days of delivery. 

There are a few things to note:

Refund Policy

  • refund your purchase if returned within 7 days of delivery. 
  • Once we receive and inspect the item, your refund will be processed to your original payment method.
  • Refunds may take 3-14 business days to reflect in your account, depending on your payment provider.
  • the return shipping isn’t covered and refunds need to be sent to the original purchaser’s method of payment.
  •  All items must be returned in original condition and in the original Tayi packaging.


Exchanges

We will happily help you process an exchange within 7 days of delivery. The item will need to be returned to us in its original condition with packaging intact.

If the exchange is for personal preference (e.g., different color or size), the customer is responsible for the return shipping cost.

 Please reach out to tayi.egy@gmail.com for help.

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